Many users get stuck at the photo step during Binance identity verification — either the document photo doesn't pass or facial recognition fails. Don't worry, most problems have solutions. If you don't have an account yet, register on Binance first, and it's recommended to download the Binance APP for verification on your phone, which has a higher success rate.
Common Document Photo Failures
Blurry Photo
This is the most common issue. The camera didn't focus properly or the phone moved during capture, making text on the document unreadable.
Solutions:
- Place the document on a flat surface
- Keep the phone steady and tap to focus before capturing
- Don't get too close or too far — the document should fill about 70% of the frame
Lighting Issues
Too dark to see clearly, or too bright causing glare — both situations lead to verification failure.
Solutions:
- Photograph under natural light, avoiding direct sunlight
- Don't use flash — it causes severe glare
- If the document has a plastic cover, adjust the angle to avoid reflection spots
Incomplete Document
A corner of the document is cut off, or fingers are covering part of the information.
Solutions:
- Make sure all four corners are within the frame
- When holding the document, don't cover the front information
- Check the photo after capturing before submitting
Used a Photocopy or Screenshot
The system can detect photos that weren't taken of the original document.
Solutions:
- Must photograph the physical original document
- Don't photograph a document displayed on screen
- Don't photograph a printed copy
Common Facial Recognition Failures
Poor Lighting
Facial recognition has high lighting requirements — too dark or backlit won't work.
Solutions:
- Face the light source (window or lamp)
- Don't face away from the light source — it creates shadows on your face
- Avoid overhead lighting that creates facial shadows
Wearing Obstructive Items
Hats, sunglasses, masks, and other items that cover facial features.
Solutions:
- Remove all head and facial accessories
- Regular prescription glasses are usually fine, but remove them if they cause heavy glare
Incomplete Movements
Some verification requires specific actions like blinking, opening your mouth, or turning your head.
Solutions:
- Make slightly exaggerated movements
- Follow the on-screen prompts — don't act prematurely
- Keep the phone steady — don't shake it
Too Different from ID Photo
If your current appearance differs significantly from your ID photo (major hairstyle change, wearing glasses, etc.), the system may not match you.
Solutions:
- Try to look as close to your ID photo as possible
- If your ID photo shows you without glasses, don't wear them during verification
What If It Keeps Failing?
If repeated attempts don't work:
- Try a different device: Sometimes a different phone has a better camera
- Try at a different time: The system may be less stable during peak hours
- Clear the APP cache: Cache issues can sometimes affect the camera function
- Contact support: Find online customer support in the APP and explain your situation. They may provide a manual review channel
Some Practical Tips
- Holding the phone horizontally usually works better for document photos
- Choose a solid-colored background — avoid busy patterns
- Wipe the phone camera lens before capturing
- If your document is severely worn, consider getting a new one
- Keep your network connection stable during verification — upload interruptions can also cause failures
Identity verification is a necessary step for using Binance. While photos might not pass on the first try, following the methods above should resolve the issue.