Many people receive failure notifications after submitting Binance identity verification, and repeated attempts still don't go through — very frustrating. Don't worry, most verification failures are caused by minor issues that can be easily fixed. If you haven't registered yet, register on Binance first, and download the Binance APP — completing verification on the APP tends to have a higher success rate.
Common Reasons for Verification Failure
1. Poor Photo Quality
This is the most common reason. The system can't recognize blurry, reflective, or incomplete ID photos.
Solutions:
- Find a well-lit area to take photos
- Place the ID on a solid dark-colored surface
- Make sure all four corners are captured
- Don't use flash — it causes glare
2. ID Information Doesn't Match Registration Info
The name you entered during registration must exactly match the name on your ID, including capitalization and spelling order.
Solutions:
- Verify the name you entered matches your ID exactly
- Check the order of first and last name
- If you made an error, contact customer support to correct it
3. Facial Recognition Failed
Sometimes the document passes review, but the facial recognition step fails.
Solutions:
- Remove glasses, hats, or other accessories
- Ensure even lighting on your face — avoid backlighting
- Follow the prompts slowly when turning your head — don't move too fast
- Use the front-facing camera
4. Expired ID
Expired documents are not accepted.
Solutions:
- Check your document's expiration date
- If it's about to expire, get a new one before attempting verification
What If It Keeps Failing?
If you've tried multiple times without success:
- Try a different document: If you used an ID card, try your passport instead
- Switch devices: Sometimes the phone camera isn't clear enough — try a phone with a better camera
- Contact support: Find online customer support in the APP, explain your situation, and request manual review
Does Verification Failure Affect My Account?
No. Verification failure only temporarily prevents you from using features that require KYC. Your account itself won't be affected in any way. You can resubmit verification at any time.
Summary
Don't panic over verification failure — 90% of cases are photo-related issues. Take some time to capture clear photos in good lighting, and you should pass without problems.